Events are divided into four categories. The following describes individual events categories. Each table contains columns that provide descriptive information about events as follows:
Event: The formal name of the event.
Description: The definition or function of the event.
Key: The information type that identifies the event.
Value: The information type that must change to trigger the event.
Invoker: The entity that triggered the event.
Agent Web Console Event Categories
Event
Description
Key
Value
Invoker
DMC_ADDRESS_ADD
Adding a postal address to a VIP list.
Address
Status
Agent or API
DMC_ADDRESS_EDIT
Editing postal address data in a VIP list.
Address
Status
Agent or API
DMC_ADDRESS_DELETE
Deleting a postal address from a VIP list.
Address
Status
Agent or API
DMC_DEVICE_ADD
Adding a device ID to a VIP list.
Device ID
Status
Agent or API
DMC_DEVICE_EDIT
Editing device ID data in a VIP list.
Device ID
Status
Agent or API
DMC_DEVICE_DELETE
Deleting a device ID from a VIP list.
Device ID
Status
Agent or API
DMC_EMAIL_ADD
Adding an email address to the VIP list.
Email Address
Status
Agent or API
DMC_EMAIL_EDIT
Editing email address data in a VIP list.
Email Address
Status
Agent or API
DMC_EMAIL_DELETE
Deleting an email address from a VIP list.
Email Address
Status
Agent or API
DMC_PAYMENT_ADD
Adding a payment in a VIP list.
Payment
Status
Agent or API
DMC_PAYMENT_EDIT
Editing a payment in a VIP list.
Payment
Status
Agent or API
DMC_PAYMENT_DELETE
Deleting a payment from a VIP list.
Payment
Status
Agent or API
DMC_UDF_ADD
Adding a UDF to a VIP list.
Label|Value
Status
Agent or API
DMC_UDF_EDIT
Editing a UDF in a VIP list
Label|Value
Status
Agent or API
DMC_UDF_DELETE
Deleting a UDF from a VIP list
Label|Value
Status
Agent or API
Note: For the Agent Web Console Event DMC_UDF_ADD, the key is a combination of the UDF label and the unique value separated by the pipe ( | ) delimiter. This is because the label for a UDF is constant but the value is dynamic and changeable.
Workflow Events
Event
Description
Key
Value
Invoker
WORKFLOW_NOTES_ADD
Add informative note to transaction.
Transaction ID, Order Number, Site ID
Note
Agent or API
WORKFLOW_QUEUE_ASSIGN
Assign transactions to agents.
Transaction ID, Order Number, Site ID
Agent initials
Agent or API
WORKFLOW_REEVALUATE
Press Reevaluate Risk button for transaction.
Transaction ID, Order Number, Site ID
Score
Agent or API
WORKFLOW_STATUS_EDIT
Modify status of an order by agent.
Transaction ID, Order Number, Site ID
Status
Agent, API or SYSTEM
Risk Change Events
Event
Description
Key
Value
Invoker
RISK_CHANGE_GEOX
Risk connected to region has changed.
Transaction ID, Order Number, Site ID
GEOX
System
RISK_CHANGE_NETW
Network type has changed.
Transaction ID, Order Number, Site ID
NETW
System
RISK_CHANGE_REAS
One or more risk reasons have changed.
Transaction ID, Order Number, Site ID
Reason
System
RISK_CHANGE_REPLY
Risk reply has changed.
Transaction ID, Order Number, Site ID
Status
System
RISK_CHANGE_SCOR
Risk score has changed.
Transaction ID, Order Number, Site ID
Score
System
Special Alert Events
Event
Description
Key
Value
Invoker
SPECIAL_ALERT_TRANSACTION
A manually approved transaction has crossed the Queue Options Score threshold.