The base configuration for the Kount app must include Auto-Capture, Auto-Void, and Auto-Refund in order for us to process transactions for you. Additional configuration options are available.
To review and select configuration options:
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Sign in your the Shopify store.
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In your apps, select the Kount 360 app.
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If your app is set to Disabled, select Live.
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Review and select the appropriate configuration options for your business needs:
Approve Actions
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Auto-Capture — Select this checkbox to enable the auto-capture functionality of this app. If this is enabled and Kount approves a transaction, it calls the Shopify API to capture payment. This feature only works when gateway settings are set to Manual. To set the gateway settings to manual, go to the Shopify payment capture settings, select Manage, and then Manual.
Payments are authorized only until Kount processes the transaction. If Kount approves the transaction or marks it for review, the payment is then captured. If Kount declines the transaction, the payment is not captured.
Note
If you enable Auto-Capture, do not also enable auto-capture in your payment gateway to avoid double-capturing payments.
Decline Actions
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Auto-Void — Select this checkbox to enable the auto-void functionality of this app. If enabled and Kount declines a transaction, it calls the Shopify API to void the authorization.
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Auto-Refund — Select this checkbox to refund purchase and add items back into inventory when Kount responds with D (Decline), either initially or through a manual review.
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Auto-Cancel — Transactions declined in Kount contact the Shopify API to cancel the order. If disabled, you must manually cancel it in Shopify.
Analysis Submission
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Disable All — Select this checkbox to temporarily disable sending transactions to Kount for a Risk Assessment.
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Disable Phone Orders — Orders placed on behalf of a shopper will not be sent to Kount for a Risk Assessment.
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Submit Recurring Transactions — If the customer is using an app for recurring transactions and the checkbox is selected, it submits all the transactions, including the recurring one. If the checkbox is not selected, only the first transaction is submitted, not the recurring transactions. The default setting for this is Enabled. Currently, only Ordergroove and Recharge are supported.
Risk Indication
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Single Basic Indicator (enabled by default) — This sends a single fraud indicator to an order in Shopify. This helps optimize API usage in Shopify. If it is disabled, your shop is more likely to exceed the API limits set by Shopify. Refer to Shopify API Rate Limits for API rate specifics.
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Select Save.