Prevent fraudulent charges on your Shopify store by adding the Kount app. Kount has two versions of our Shopify app: Essentials and Advanced. Our Advanced app includes all Kount Command capabilities and gives you full control over your fraud protection. Our Essentials app requires no additional coding, no contracts, and is a "hands-free" out-of-box solution. If you are looking for the Essentials app documentation, review How to Install the Kount Essentials App in Shopify.
To get started with Kount Advanced in Shopify, an account with Kount is required. If you do not have an account, contact sales@kount.com before attempting to configure the app.
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Sign in to your Shopify store.
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Search for and select the Kount app, or open the Kount app page.
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Select Add app.
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On the Install page, review the privacy and permission details, and then select Install app.
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On the Essentials page, in the first pane, select Go to Advanced Configuration.
There are two versions of Kount Advanced: Kount Command and Kount 360. Ask your Kount Solution Engineer which one you will be using. This information is needed to complete the following instructions.
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Fill out the required information on the Advanced page:
Merchant ID or Organization ID — Unique identifier for your company or organization provided by Kount when you created an account. This identifier is called Merchant ID for Command customers and Organization ID for Kount 360 customers. The Merchant ID is a 6-digit numeric value while the Organization ID is a 20-digit alphanumeric value.
Test Mode — Allows the production app to send data to Kount's test environment. The Kount API Key must be changed when the Test Mode is activated. There are two separate API keys for the test environment and the production environment. If you do not change the API key when saving this configuration, an “unexpected error” displays.
API Key — If you have not created an API key, review How to Create an API Key for Authentication to Kount for Command customers or Provisioning an API and Creating a Bearer Token for Kount 360 customers.
Website ID or Channel — If you only have one website or channel connected to Kount, enter Default. For Kount Command customers with multiple websites connected to Kount, create the appropriate website IDs as detailed in How to Create a New Website in the Agent Web Console. For Kount 360 customers with multiple channels connected to Kount, create the appropriate channels as detailed in Managing Webhooks.
Configure your ENS or webhook settings by reviewing How to Enable ENS within the Agent Web Console for Command or Implementing a Webhook Notification for Kount 360, and enter the website name you created.
ENS Callback URL — This URL is copied when setting up the Event Notification System (ENS) in the Kount Agent Web Console (AWC)
The Event Notification System (ENS) and webhooks are how Kount sends notifications to you without logging into Kount Command or Kount 360 respectively. You must set up ENS or webhooks if you plan on reviewing transactions in Kount Command or Kount 360.
Approve Actions
Auto-Capture — Select this checkbox to enable the auto-capture functionality of this app. If this is enabled and Kount approves a transaction, it calls the Shopify API to capture payment. This feature only works when gateway settings are set to Manual. To set the gateway settings to manual, go to the Shopify payment capture settings, select Manage, and then Manual.
Payments are authorized only until Kount processes the transaction. If Kount approves the transaction or marks it for review, the payment is then captured. If Kount declines the transaction, the payment is not captured.
Note
If you enable Auto-Capture, do not also enable auto-capture in your payment gateway to avoid double-capturing payments.
Decline Actions
Auto-Void — Select this checkbox to enable the auto-void functionality of this app. If enabled and Kount declines a transaction, it calls the Shopify API to void the authorization.
Auto-Refund — Select this checkbox to refund purchase and add items back into inventory when Kount responds with D (Decline), either initially or through a manual review.
Auto-Cancel — Transactions declined in Kount contact the Shopify API to cancel the order. If disabled, you must manually cancel it in Shopify.
Analysis Submission
Disable All — Select this checkbox to temporarily disable sending transactions to Kount for a Risk Assessment.
Disable Phone Orders — Orders placed on behalf of a shopper will not be sent to Kount for a Risk Assessment.
Submit Recurring Transactions — If the merchant is using an app for recurring transactions and the checkbox is selected, it submits all the transactions, including the recurring one. If the checkbox is not selected, only the first transaction is submitted, not the recurring transactions. The default for this is enabled. Currently Recharge is the only one supported here, but as we discover more, we implement the same functionality.
Risk Indication
Single Basic Indicator (enabled by default) — This sends a single fraud indicator to an order in Shopify. This helps optimize API usage in Shopify. If it is disabled, your shop is more likely to exceed the API limits set by Shopify. Refer to Shopify API Rate Limits for API rate specifics.
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Select Save.