Prevent fraudulent charges on your Shopify store by adding the Kount Command app. Kount has two versions of our Shopify app, Essentials and Advanced. Our Essentials app requires no additional coding, no contracts, and is a ‘hands-free’ out-of-box solution. Our Advanced app includes all Kount Command capabilities and gives you full control over your fraud protection. If you are looking for the Essentials app documentation, review How to Install the Kount Essentials App in Shopify.
To get started with Kount Command Advanced in Shopify, an account with Kount is required. If you do not have an account, contact firstname.lastname@example.org before attempting to configure the app.
Get the Kount app
- Sign in to your Shopify store.
- Search for and select the Kount app, or open the Kount app page.
- Select Add app.
- On the Install page, review the privacy and permission details, and then select Install app.
- On the Essentials page, in the first pane, select Go to Advanced Configuration.
Configure the Kount app
- Fill out the required information on the Advanced page:
Merchant ID — Six-digit unique identifier for your company or organization provided by Kount when you created an account.
Test Mode — Allows the production app to send data to Kount's test environment. The Kount API Key must be changed when the Test Mode is activated. There are two separate API keys for the test environment and the production environment. If you do not change the API key when saving this configuration, an “unexpected error” displays.
API Key — API key created in the Kount Command Agent Web Console (AWC). If you have not created an API key, review How to Create an API Key for Authentication to Kount.
Website ID — If you only have one website connected to Kount, enter Default. If you have multiple websites connected to Kount, create the appropriate website IDs as detailed in How to Create a New Website in the Agent Web Console.
ENS Callback URL — This URL is copied when setting up the Event Notification System (ENS) in the Kount Agent Web Console (AWC)
The Event Notification System (ENS) is how Kount sends notifications to you without logging into the AWC. You must set up ENS if you plan on reviewing transactions in the AWC.
- Copy the ENS Callback URL.
- In a new tab or window, log into the Kount Command AWC with your admin credentials.
- Select the Fraud Control tab, and then select Websites.
- Select Add Website.
Fill out the required information:
- Website — Create a name for your website
- Description — Add a description of the website
- ENS Enabled — Select Yes to enable ENS
- Merchant ENS URL — Copy the ENS Callback URL created in the Shopify Configuration page
- With all information entered, select Add Website.
- Return to the Advanced page in Shopify.
- In the Website ID field, enter the Website name created in the AWC.
Note: If you have multiple Shopify stores, repeat this step for each store/website.
Auto-Capture – Select this checkbox to enable the auto-capture functionality of this app. If this is enabled and Kount approves a transaction, it calls the Shopify API to capture payment. This feature only works when gateway settings are set to Authorize Only.Note: If you enable Auto-Capture, we recommend you do not enable auto-capture in your payment gateway as well.
Auto-Void — Select this checkbox to enable the auto-void functionality of this app. If enabled and Kount declines a transaction, it calls the Shopify API to void the authorization.
Auto-Refund — Select this checkbox to refund purchase and add items back into inventory when Kount responds with D (Decline), either initially or through a manual review.
Auto-Cancel — Transactions declined in Kount contact the Shopify API to cancel the order. If disabled, you must manually cancel it in Shopify.
Disable All — Select this checkbox to temporarily disable sending transactions to Kount for a Risk Assessment.
Disable Phone Orders — Orders placed on behalf of a shopper will not be sent to Kount for a Risk Assessment.
Submit Recurring Transactions — If the merchant is using an app for recurring transactions and the checkbox is selected, it submits all the transactions, including the recurring one. If the checkbox is not selected, only the first transaction is submitted, not the recurring transactions. The default for this is enabled. Currently Recharge is the only one supported here, but as we discover more, we implement the same functionality.
Single Basic Indicator (enabled by default) — This sends a single fraud indicator to an order in Shopify. This helps optimize API usage in Shopify. If it is disabled, your shop is more likely to exceed the API limits set by Shopify. Refer to Shopify API Rate Limits for API rate specifics.
- Select Save. Your store is now set up with Kount’s fraud protection solution.