RIS Error Codes

An important use of the RIS response is the ability to verify if the decision-making process was successful and view any warnings or errors that were made during the RIS post from the merchant. All warnings will be displayed in the response and if errors do occur, the RIS response will be returned with a MODE = E.

RIS Error Codes

Response Code

Warning/Error Label

Response Code Description

201

MISSING_VERS

Missing version of Kount, this is built into SDK but must be supplied by the merchant if not using the SDK.

202

MISSING_MODE

The mode type for post is missing. Refer to the RIS Modes page for more information.

203

MISSING_MERC

The six-digit Merchant ID was not sent.

204

MISSING_SESS

The unique Session ID was not sent.

205

MISSING_TRAN

Transaction ID number.

211

MISSING_CURR

The currency was missing in the RIS submission.

212

MISSING_TOTL

The total amount was missing.

221

MISSING_EMAL

The email address was missing.

222

MISSING_ANID

For MODE = P RIS inquiries the caller ID is missing.

223

MISSING_SITE

The website identifier that was created in the Agent Web Console (DEFAULT is the default website ID) is missing.

231

MISSING_PTYP

The payment type is missing. Refer to the RIS Payment Types.

232

MISSING_CARD

The credit card information is missing.

233

MISSING_MICR

Missing Magnetic Ink Character Recognition string.

234

MISSING_PYPL

The PayPal Payer ID is missing.

235

MISSING_PTOK

The payment token is missing.

241

MISSING_IPAD

The IP address is missing.

251

MISSING_MACK

The merchant acknowledgement is missing.

261

MISSING_POST

The RIS query submitted to Kount contained no data.

271

MISSING_PROD_TYPE

The shopping cart data array attribute is missing.

272

MISSING_PROD_ITEM

The shopping cart data array attribute is missing.

273

MISSING_PROD_DESC

The shopping cart data array attribute is missing.

274

MISSING_PROD_QUANT

The shopping cart data array attribute is missing.

275

MISSING_PROD_PRICE

The shopping cart data array attribute is missing.

301

BAD_VERS

The version of Kount supplied by merchant does not fit the four integer parameter.

302

BAD_MODE

The mode type is invalid. Refer to the RIS Inquiry Service Modes: inquiry.

303

BAD_MERC

The six digit Merchant ID is malformed or wrong.

304

BAD_SESS

The unique session ID is invalid. Refer to the Data Collector.

305

BAD_TRAN

Transaction ID number is malformed.

311

BAD_CURR

The currency was wrong in the RIS submission.

312

BAD_TOTL

The total amount is wrong. TOTL is the whole number amount charged to customer.

321

BAD_EMAL

The email address does not meet required format or is greater than 64 characters in length.

322

BAD_ANID

For MODE = P RIS inquiries the caller ID is malformed.

323

BAD_SITE

The website identifier that was created in the Agent Web Console (DEFAULT is the default w website ID) does not match what was created in the AWC.

324

BAD_FRMT

The specified format is wrong. Format options are key value pairs, XML, JSON, YAML.

331

BAD_PTYP

The payment type is wrong. Refer to the RIS Payment Types.

332

BAD_CARD

The credit card information is malformed or wrong, test cards do not work in the production environment.

333

BAD_MICR

Malformed or improper Magnetic Ink Character Recognition string.

334

BAD_PYPL

The PayPal Payer ID is malformed or corrupt.

335

BAD_GOOG

Malformed or improper Google Checkout Account ID string.

336

BAD_BLML

Malformed or improper Bill Me Later account number.

337

BAD_PENC

The encryption method specified is wrong.

338

BAD_GDMP

The GreenDot payment token is not a valid payment token.

339

BAD_HASH

When payment type equals CARD, PTYP = CARD and payment encryption type equals KHASH, `PENC = KHASH the value must be 20 characters in length.

340

BAD_MASK

Invalid or excessive characters in the PTOK field.

341

BAD_IPAD

The IP address does not match specifications.

342

BAD_GIFT

The Gift Card payment token is invalid due to invalid characters, null, or exceeding character length.

351

BAD_MACK

The merchant acknowledgement must be Y or N.

362

BAD_CART

There is a discrepancy in the shopping cart key count and the number of items actually being sent in the cart.

371

BAD_PROD_TYPE

The shopping cart data array attribute is missing.

372

BAD_PROD_ITEM

The shopping cart data array attribute is corrupt or missing.

373

BAD_PROD_DESC

The shopping cart data array attribute is corrupt or missing.

374

BAD_PROD_QUANT

The shopping cart data array attribute is corrupt or missing.

375

BAD_PROD_PRICE

The shopping cart data array attribute is corrupt or missing.

399

BAD_OPTN

A UDF has been mistyped or does not exist in the Agent Web Console.

401

EXTRA_DATA

RIS keys submitted by merchant were not part of SDK.

404

UNNECESSARY_PTOK

When PTYP equals NONE and a PTOK is submitted.

413

REQUEST_ENTITY_TOO_ LARGE

The RIS Post to Kount exceeded the 4K limit.

501

UNAUTH_REQ

Error regarding certificate - Using test certificate in prod.

502

UNAUTH_MERC

Invalid Merchant ID has been entered.

601

SYS_ERR

Unspecified system error - Contact Merchant Services.

602

SYS_NOPROCESS

Kount will not process particular transaction.

701

NO_HDR

No header found with merchantID = [XXXXX], sessionID = [htot2kk5khpamo45f777q455], trans=[122347] This error occurs when a RIS request goes to the database and there is no data available in the reply. The Update post had an invalid transaction ID#. Check all required fields for update post and confirm they are being passed correctly.

Missing: When this designation appears, the customer has failed to complete a required field.

Bad: When this designation appears, some data was sent but failed to meet specifications. This could also be explained as malformed data or bad code that did not meet specifications, such as AVS = W instead of AVS = M.

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